Return & Refund Policy

This Return & Refund Policy applies to all purchases made through Viktor Poedagar (website: viktorpoedagar.com). By placing an order, you agree to the terms outlined below.

1. Order Processing & Shipping

All orders are processed within up to 5 business days. Once shipped, the estimated delivery time ranges from 5 to 25 business days, depending on your location.

2. Returns

We accept returns under the following conditions:

• The item must be unused, in its original condition, and in the original packaging.
• The return request must be submitted within 14 days after delivery.

To initiate a return, please contact us at contact@viktorpoedagar.com with your order number and reason for return.

Please note:

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We do not accept returns for items damaged due to misuse or normal wear.

3. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

• If approved, the refund will be processed to your original payment method within a few business days.
• Shipping costs are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Include:

• Your order number
• Clear photos or videos of the issue

We will evaluate the case and offer a replacement or full refund at no additional cost.

5. Order Cancellation

Orders can be canceled within 24 hours after purchase. After this period, the order may already be in processing or shipped, and cancellation may not be possible.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company, as processing times may vary
• Contact your bank

If you have done all of this and still have not received your refund, please contact us.

7. Customer Support

We aim to respond to all customer inquiries within up to 3 business days.

If you have any questions regarding this policy, please contact us:

Email: contact@viktorpoedagar.com
Website: viktorpoedagar.com

Last updated: April 2026